Refund policy

Online Store Return Policy

If you are not satisfied with your purchase for any reason, your priority for a refund or replacement is to send us your request in writing or verbally via our contact number within 30 days of receipt.

After we receive your return request, Design Elements will evaluate its compliance with the return conditions stated below. If approved, your products will be taken back through the shipping company we have contracted with. The cost of returning the product or products you will return will be covered by us. You can send the product you will return to us with a shipping company of your choice, provided that you cover the shipping cost.

For online shopping, as in our store, you need to send / bring the product in its original packaging and with the e-archive invoice, with a wet signature on the expense slip section on it.

Within 14 days of receiving your products, the refund process is processed by the way you paid. The reflection of the refund process on your credit card normally takes 2-5 business days, but it may vary depending on your bank's procedures.

 

General Return Conditions

Returns must be made with the original box or packaging.
2. Returns of products whose original box / package is damaged, damaged, incomplete, lost their resalability, and which cannot be purchased by another customer are not accepted.
3. The return form in the original invoice with the product you want to return should be sent to us after the return form is completed and signed.
4. We can plan the repurchase of the products you want to return for you. The back shipping costs of the returns carried by the cargo companies that we have contracted with are covered by us. Otherwise, the shipping company will charge you a transportation fee.
5. Disassembled products in the furniture category are not accepted for returns after assembly.
Returns of discounted products or gift cards are not accepted.
 

Return of Damaged or Defective Products

When receiving your order, be sure to check that the parcels are complete and intact. Your products are delivered with a delivery note. Within the scope of the e-archive application, your invoice is only created electronically and sent automatically to your e-mail address. Changes and returns cannot be made without submitting an invoice. In the invoices issued on behalf of the company, the return invoice of the purchasing company can be exchanged or refunded.

The cargo officer will receive a signature from you that you have received the parcels in full and intact. In case of damage outside the parcel, you should not take these products and keep a report to the cargo authority. The exchange of these products will be made within 14 business days. In this case, you will not be charged an additional shipping or product cost.

For the return of damaged or defective products that were received unnoticed during delivery, our Customer Service department may request you to send a photo showing the damage or defect of the product. As a result of the examination, if it is determined that it is not consumer-sourced, a one-to-one exchange will be made. Together with the product to be changed, the return fields on the original invoice must be filled in completely and sent to us after being signed.

 

Returning Missing or Incorrect Items

If there is a missing product in your order, you should take delivery of your other products and state this as a note before signing for the missing products. On the other hand, if there is the wrong product in your order, you should not receive this product and indicate it in writing on the delivery note.

For your return and exchange requests regarding your order, you can contact us by using the Contact form or by calling 0 (538) 642 31 35.